Terms of Service

1. Subject

The purpose of the present general conditions is to define the terms and conditions of use of the services offered on the website simeoxconsult.com (hereafter: the "Services"), as well as to define the rights and obligations of the parties in this context.

They are accessible and printable at any time by a direct link at the bottom of the pages of the site.

They may be supplemented, if necessary, by specific conditions of use for certain Services. In the event of contradiction, the specific conditions shall prevail over these general conditions.

2. Operator of the Services

The company PhysioAssist ("PhysioAssist"), is a Société par Actions Simplifiée, registered in the RCS of Aix en Provence under the number 753 793 827, VAT number: FR26 753 793 827. Its head office is located at 31 Parc du Golf, CS 90519, 13593 Aix-en-Provence, Cedex 3, France.

Tel : +33 04 67 03 13 92

mail: contact@physio-assist.com

3. Access to the site and the Services

The services are accessible under the restrictions set out on the site:

To any natural person with full legal capacity to commit to these terms and conditions. Any natural person who does not have full legal capacity may only access the Site and Services with the agreement of their legal representative;

Any legal entity acting through a natural person who has the legal capacity to contract in the name and on behalf of the legal entity.

4. Acceptance of the general conditions

Access to and use of the Site are subject to acceptance of and compliance with these General Conditions of Use. By browsing the Site, regardless of the technical means of access and the terminals used, you are presumed to be aware of these GCU. This acceptance can only be full and complete. Any reservation in acceptance is considered null and void. The User who does not agree to be bound by these terms and conditions must not use the Services.

5. Registration on the site

The use of the Services may require the User to register on the site, by filling in the form provided for this purpose. The User must provide all the information marked as mandatory. Any incomplete registration will not be validated.

The User guarantees that all the information he/she provides in the registration form is accurate, up-to-date and sincere and is not misleading.

The User is informed and accepts that the information entered for the purpose of creating or updating his/her Account is proof of his/her identity. The information entered by the User is binding upon validation.

6. Description of the Services

The User has access to the Services described on the site, in a form and according to the functionalities and technical means that PhysioAssist considers the most appropriate.

7.Free Services

The Services are provided free of charge (access to the contents, as well as the Simeox training).

8. Data

The User acknowledges and expressly accepts:

• (i) that the data collected on the site and on the computer equipment of PhysioAssist are proof of the reality of the operations carried out in the framework of the present;
• (ii) that these data constitute the only mode of proof admitted between the parties.

9. Obligations of the User

Without prejudice to the other obligations set out herein, the User undertakes to respect the following obligations:

9.1 The User undertakes, when using the Services, to comply with the laws and regulations in force and not to infringe the rights of third parties or public order.

9.2 The User acknowledges that he/she has read the characteristics and constraints of all the Services on the site, particularly the technical ones. The User is solely responsible for his/her use of the Services.

9.3 The User is informed and accepts that the implementation of the Services requires that he/she be connected to the Internet and that the quality of the Services depends directly on this connection, for which he/she alone is responsible.

9.4 The User is also solely responsible for the relationships he/she may establish with other Users and for the information he/she communicates to them in the context of the Services. It is the User's responsibility to exercise due care and discretion in these relationships and communications. The User also undertakes to respect the usual rules of politeness and courtesy when dealing with other Users.

9.5 The User undertakes to make strictly personal use of the Services. The User shall not assign, license or transfer all or part of his rights or obligations hereunder to any third party in any manner whatsoever.

9.6 The User undertakes to provide PhysioAssist with all information necessary for the proper performance of the Services. More generally, the User undertakes to actively cooperate with PhysioAssist for the proper performance of the Services.

9.7 The User is solely responsible for the content of any kind (editorial, graphic, audiovisual or other, including the name and/or image possibly chosen by the User to identify him/her on the site) that he/she disseminates within the framework of the Services (hereinafter referred to as: the "Content").

He undertakes to ensure that the said Content is lawful, does not infringe public order, good morals or the rights of third parties, does not violate any legislative or regulatory provision and more generally, is not likely to bring into play the civil or criminal liability of PhysioAssist.

The User thus refrains from distributing, in particular and without this list being exhaustive

• pornographic, obscene, indecent, shocking or unsuitable for a family audience, defamatory, insulting, violent, racist, xenophobic or revisionist Content,
• infringing Content,
• Content that damages the image of a third party,
• Content that is untruthful, misleading or that proposes or promotes illicit, fraudulent or deceptive activities,
• Content that is harmful to the computer systems of third parties (such as viruses, worms, Trojan horses, etc.),
• and more generally Content likely to infringe the rights of third parties or to be prejudicial to third parties, in any manner or form whatsoever.

9.8 The User acknowledges that the Services offer an additional but not alternative solution to the means he/she already uses to achieve the same objective and that this solution cannot replace these other means.

9.9 The User is informed and accepts that the implementation of the Services requires that he/she be connected to the Internet and that the quality of the Services depends directly on this connection, for which he/she alone is responsible.

10. Guarantee of the User

The User guarantees PhysioAssist against all complaints, claims, actions and/or demands of any kind that PhysioAssist may suffer as a result of the breach by the User of any of its obligations or guarantees under these general conditions.

The User undertakes to indemnify PhysioAssist for any damage it may suffer and to pay all costs, charges and/or judgements it may have to bear as a result.

11. Prohibited behaviour

11.1 It is strictly prohibited to use the Services for the following purposes

• carrying out illegal or fraudulent activities or activities that infringe the rights or safety of third parties,
• undermining public order or violating the laws and regulations in force,
• intrusion into the computer system of a third party or any activity of a nature to harm, control, interfere with, or intercept all or part of the computer system of a third party, violate its integrity or security
• integrity or security,
• the sending of unsolicited emails and/or commercial prospecting or solicitation,
• manipulations intended to improve the referencing of a third party site,
• aiding or abetting, in any form or manner whatsoever, one or more of the acts and activities described above,
• and more generally any practice that diverts the Services for purposes other than those for which they were designed.

11.2 Users are strictly prohibited from copying and/or misappropriating for their own purposes or those of third parties the concept, technologies or any other element of the PhysioAssist website.

11.3 The following are also strictly prohibited (i) any behaviour of a nature to interrupt, suspend, slow down or prevent the continuity of the Services, (ii) any intrusions or attempted intrusions into PhysioAssist's systems, (iii) any misappropriation of the site's system resources, (iv) any actions of a nature to impose a disproportionate load on the infrastructure of the latter, (v) any infringement of security and authentication measures, (vi) any acts which may prejudice the financial, commercial or moral rights and interests of PhysioAssist or the users of its website, and more generally (vii) any breach of these general terms and conditions.

11.4 It is strictly forbidden to monetise, sell or grant all or part of the access to the Services or to the site, as well as to the information hosted and/or shared therein.

12. Sanctions for breaches

In case of breach of any of the provisions of these terms and conditions or more generally, breach of laws and regulations in force by a User, PhysioAssist reserves the right to take any appropriate measure and in particular to:

• (i) suspend or terminate the access to the Services of the User, author of the breach or infringement, or having participated in it,
• (ii) remove any content posted on the site,
• (iii) publish on the site any information message that PhysioAssist considers useful,
• (iv) notify any relevant authority,
• (v) take any legal action.

13. Liability and Warranty of PhysioAssist

13.1 PhysioAssist undertakes to provide the Services diligently and in accordance with the rules of the art, it being specified that it has an obligation of means, to the exclusion of any obligation of result, which the Users expressly acknowledge and accept.

13.2 PhysioAssist has no knowledge of the Content put online by the Users within the framework of the Services, on which it does not carry out any moderation, selection, verification or control of any kind and with regard to which it only intervenes as a hosting provider.

Consequently, PhysioAssist cannot be held responsible for Content, the authors of which are third parties, any possible claim having to be directed in the first place to the author of the Content in question.

Content that is detrimental to a third party may be notified to PhysioAssist in accordance with article 6 I 5 of the law n° 2004-575 of 21 June 2004 for confidence in the digital economy, PhysioAssist reserving the right to take the measures described in article 12.

13.3 PhysioAssist accepts no responsibility for any loss of information accessible in the Personal Space of the User, who must save a copy and cannot claim any compensation for this.

13.4 PhysioAssist undertakes to carry out regular checks to verify the operation and accessibility of the site. In this respect, PhysioAssist reserves the right to temporarily interrupt access to the site for maintenance purposes. Similarly, PhysioAssist cannot be held responsible for difficulties or temporary impossibility of access to the site due to circumstances beyond its control, force majeure, or due to disruptions in telecommunications networks.

13.5 PhysioAssist does not guarantee to the Users (i) that the Services, subject to constant research to improve in particular the performance and progress, will be totally free of errors, defects or faults, (ii) that the Services, being standard and in no way proposed for the sole intention of a given User accordingto his own personal constraints, will specifically meet his needs and expectations.

13.6 In any event, the liability that PhysioAssist may incur under these terms and conditions is expressly limited to the direct damages suffered by the User.

14. Intellectual Property

The systems, software, structures, infrastructures, databases and contents of any kind (texts, images, visuals, music, logos, brands, databases, etc.) used by PhysioAssist within the site are protected by all intellectual property rights or rights of producers of databases in force. Any disassembly, decompilation, decryption, extraction, reuse, copying and more generally, any act of reproduction, representation, distribution and use of any of these elements, in whole or in part, without the authorisation of PhysioAssist are strictly prohibited and may be subject to legal proceedings.

15. Personal data

PhysioAssist practices a policy of personal data protection, the characteristics of which are explained in the document entitled "Privacy Policy", which the User is expressly invited to read on the website.

16. Duration of the Services, unsubscription

The Services are subscribed to for an indefinite period.

The User may unsubscribe from the Services at any time, by sending a request to this effect to PhysioAssist by email, to the contact details mentioned in Article 2.

The unsubscription is effective immediately. It leads to the automatic deletion of the User's Account.

17. Changes

PhysioAssist reserves the right to modify at any time the present general conditions.

The User will be informed of these modifications by any useful means.

Any User who does not accept the modified general terms and conditions must unsubscribe from the Services in accordance with the procedures set out in Article 16.

Any User who uses the Services after the entry into force of the modified general conditions is deemed to have accepted these modifications.

18. Language

In the event of a translation of these general terms and conditions into one or more languages, the language of interpretation shall be French in the event of a contradiction or dispute over the meaning of a term or provision.

19. Applicable law and jurisdiction

The present general conditions are governed by French law.

In the event of a dispute concerning the validity, interpretation and/or execution of these general terms and conditions, the parties agree that the courts of Paris shall have exclusive jurisdiction to rule on the matter, except in the case of mandatory procedural rules to the contrary.

20. Entry into force

These general terms and conditions came into force on 23 April 2020 and were last amended on 23 April 2020

Physioassist processes your data to help you improve your health, taking care of your data.

As the data controller, PhysioAssist (PhysioAssist SAS, 31 parc du Golf - CS90519, 13593 Aix-en-Provence France contact@physio-assist.com) is committed to paying the utmost attention to the security and protection of your privacy. PhysioAssist processes your personal data in compliance with the applicable laws and regulations on privacy and personal data protection, and in particular the French Data Protection Act n°78-17 of 6 January 1978 amended by Law n°2018-493 of 20 June 2018 and Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (RGPD), which entered into force on 25 May 2018. Our privacy policy ("Privacy Policy") explains how your personal data is processed when you use our products and services (website, e-commerce & e-learning).

Publisher

This Website is owned and operated by Physio-Assist SAS, whose registered office is located at 31 Parc du Golf - 13100 Aix-en-Provence - France.
Physio-Assist is a SAS registered with the RCS of Aix-en-Provence.

Hosting

This Website is hosted by the company OVH, 2 rue Kellermann - 59100 Roubaix - France.

What information do we collect and when?

What information?

On our website www.physioassist.fr , www.simeoxacademy.com ,www.simeoxconsult.com the following data may be collected:

• Data relating to your identity that allows you to be identified when creating your account or when requesting customer support or a quote, such as
• Your username, email address, date of birth, full name, telephone number, postal address. This data is subject to your consent and may not be collected where applicable.
• Health data: If you voluntarily share medical information with us, including your status as a "patient", this health data is stored at "Sigma" HDS host: more information in the paragraph below "storage of personal data and security". The status of "patient" allows PhysioAssist to differentiate its "patient" customers from "health professionals".

Indeed, only individuals who own the Simeox device are allowed to place orders on our e-commerce page.

When purchasing Products on our website, your bank details are processed. They are only used for verification purposes and are not stored. The service provider Stripe processes this data and ensures its security online: Stripe has been audited by a PCI-certified auditor and is certified as a PCI Service Provider Level 1, which is the strictest level of certification available in the payment industry. Requesting a quote does not require any bank or payment details.

Stripe: encryption of sensitive data and communications

All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe's servers and internals can obtain card numbers in the clear; they can only request that cards be sent to a service provider on a static whitelist. Stripe's infrastructure for storing, decrypting and transmitting card numbers runs on a separate hosting infrastructure and does not share any identifying information with Stripe's core services (API, website, etc.).

When?

• When you create an account on our PhysioAssist services, you need to provide us with some of your personal identity data. This account is the central element of our Products and Services as it allows you to access and control your personal data.

The creation of an account is effective in the following cases : Buying a product on our E-commerce page (It is also possible not to create an account: the information is then used for a single delivery). Use of our e-learning platform: to log in for the purpose of reserving access to healthcare professionals.

• When you use our Products and Services, depending on the purpose, each Product requires the collection and processing of specific personal data.
• When you contact customer support, some of your personal data stored in your PhysioAssist account is temporarily accessible to our teams until the problem is resolved. However, your health-related data is not accessible by our staff without your consent.

For what purposes do we process your personal data?

The data collected through PhysioAssist's Digital Products and Services are processed for the purposes indicated below. Different purposes may apply simultaneously.

• Provision of Products and Services The data collected by PhysioAssist is stored on the PhysioAssist secure server.
• Accounts. It is necessary to create a PhysioAssist account in order to use our free training service "Simeox Academy". This account also allows you to log in and access your content and preferences. For purchases on our e-commerce page only, creating an account is optional.
• Communication with you When you contact our customer service department to resolve a problem you have reported, our team members may process your personal data. They will not be able to see your health data.
• Marketing, advertising and referrals Your personal data may be used to provide you with a newsletter & events which you are free to attend. We may provide you with information about our Products, such as alerts, changes, new features or to announce new Products.
• Anonymised data Your data, after being anonymised, may be aggregated with other data to extract statistics about the use of our online services (website, e-learning).

Do we share your personal data?

Your personal data will not be distributed, communicated, exchanged or transferred to third parties, on any medium whatsoever. Only the assumption of the purchase of PhysioAssist and its rights would allow the transmission of your data to the eventual purchaser who would in turn be bound by the same obligation to protect your data.

PhysioAssist does not exchange data with partners and does not transfer your data internationally.

Mandatory disclosures We may be obliged by law to disclose your personal data to certain authorities or authorised third parties, for example to law enforcement agencies or judicial authorities.

How do we protect your personal data?

We do everything in our power to ensure the security of your personal data.

• How do we ensure the privacy of children? PhysioAssist Products and Services are intended for patients with chronic respiratory diseases & healthcare professionals. PhysioAssist does not collect information from children under the age of 16 without the prior consent of their parents or legal guardians.
• How do we address data quality? We invite you to regularly access your account and check that your personal data is accurate and up-to-date. If you have any doubts about the accuracy of your data, please inform us and we will take the necessary steps to correct or delete the inaccurate data.
• What steps do we take to protect your personal data? Privacy and security are of paramount importance in the way we create and deliver our Products and Services. We implement our internal policies and guidelines through a selection of appropriate activities, such as proactive and reactive risk management. We take appropriate organisational and technical measures to ensure online security, physical security, and eliminate the risk of data loss. Access to our databases is limited to authorised personnel with a justified need to access this information.
• How do we use cookies and web beacons? PhysioAssist uses cookies, web beacons and similar technologies to operate and improve our website. We also use cookies to personalise and display advertisements. For more information on PhysioAssist's use of cookies and how to disable them in your browser settings, see our Cookie Policy.
• What are your rights? You have the right to unsubscribe from promotional messages and to request that we stop processing your personal data for marketing purposes. We may still continue to send you critical safety alerts.

What are your rights and remedies?

You have the right to access, rectify, delete and object to any of your personal data. We help you to access or delete your personal data through our customer support by e-mail, telephone or chatbot.

If you wish to exercise your rights with PhysioAssist or to object to a processing carried out by PhysioAssist, requests should be sent to PhysioAssist, 939 rue de la croix verte, 34090 Montpellier, France, or by email to accompanied by proof of identity. In case of exercising your rights with our company, PhysioAssist will provide a copy of the personal data being processed and may require payment of a reasonable fee based on administrative costs for any excessive request from the user.

The web application www.simeoxconsult.com offers you in your user settings to request the deletion of your personal data. This request is made within 48 hours and involves the deletion of your user account. It will then be impossible to access SimeoxConsult's services unless you recreate a user account.

Complaint to the CNIL

In case of dispute, you also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) whose headquarters are located at 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 7.

• Changes to this Policy PhysioAssist reserves the right to modify this Policy, with or without prior notice, to block access to this site at any time, or to change the conditions of access. However, if this Policy is changed in a material way, PhysioAssist will post a notice of such change at the top of this Policy and on the home page of this site for 30 days. We advise you to consult this Policy regularly in order to be aware of any changes.

Storage of personal data & security.

Website hosting :

This Website is hosted by the company OVH, 2 rue Kellermann - 59100 Roubaix - France.

OVH is committed to optimal security of its infrastructures, in particular by having implemented an information systems security policy and by meeting the requirements of several standards and certifications (PCI-DSS certification, ISO/IEC 27001 certification, SOC 1 TYPE II and SOC 2 TYPE II attestations, etc.).

Sensitive personal data :

To store your sensitive personal data and protect them PhysioAssist calls on the company Sigma hosting company known as "HDS" certified according to Article L.1111-8 of the Public Health Code, amended by Law No. 2016-41 of 26 January 2016.

The information system is secured by the service provider Sigma. Sigma provides its latest generation Datacenter in France certified ISO 27001 to protect your sensitive data and ensure the continuity of our activity.

All Sigma's certifications are available at https://www.sigma.fr/groupe/certifications/ and are updated by the service provider itself.

In addition, with nearly 20 years of experience in the health sector, SIGMA is certified as a Health Data Host (HDS) for IS outsourcing and the hosting of your e-health applications.

How long do we keep your personal data?

To enable you to use our Products and Services, your data is kept until you request its deletion.

If you wish to delete your data and your account, please write to us at contact@physio-assist.com or to :

Physio-Assist, 31 Parc du Golf - 13100 Aix-en-Provence - France.

In case of a deletion request, all your data will be permanently deleted within 30 days after your request.

If, however, you have deleted your PhysioAssist account and you wish to use our Products and Services again, you only need to create a new account.

Use of personal data collected

Comment : When you use our website, we use cookies to enhance your user experience, to personalise your navigation.

If you have an account and log in to this site, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to store your login information and screen preferences. The lifetime of a login cookie is two days, the lifetime of a screen option cookie is one year. If you check "Remember me", your login cookie will be retained for a fortnight. If you log out of your account, the login cookie will be deleted.

Some cookies are exempt from consent: these are cookies and trackers that are strictly necessary for the provision of a service specifically requested by the user. These include: the session ID cookie for the duration of a session as mentioned above, audience measurement solutions and persistent interface personalisation cookies. However, other cookies for audience measurement or operations relating to advertising & social networks require a prior request for consent.

Statistics and audience measurement

The www.simeoxconsult.com website uses Google Analytics and Google Tag Manager to collect data from cookies. These cookies and tracking tools allow us to analyse behaviour and track interactions with the content we offer in order to continuously improve the quality of the content and your user experience. Simply put, we receive this information in aggregate form to help us understand how our site is used, the effectiveness of our marketing campaigns, or to help us improve and personalise our site.

Measuring the audience of the website pages, in order to allow an evaluation of the content published and the ergonomics of the website, without allowing the identification of individuals. The data collected will not be cross-referenced with other processing.

The IP address that the cookies are likely to capture is automatically anonymised before integration into Google Analytics to avoid any other use of this personal data or any cross-check with other personal information;

Finally, the anonymised cookie information will be kept for a period of 13 months.

Advertising and social network operations

PhysioAssist publishes sponsored ads on Facebook and measures the effectiveness of its Google Ads campaigns. The Facebook Pixel cookie tracks conversions from our Facebook ads and creates retargeting audiences. These two cookies allow us to measure the effectiveness of our marketing activities.

Chatbot " Intercom " / messaging

We use a chatbot messaging system - provided by the company "Intercom" - on our site in order to be able to answer your live requests (support, advice...). Our Intercom messaging system is integrated via Google Tag Manager, we collect your connection information in order to adapt to the language used by your browser. This information does not make you identifiable.

We use third-party analytics services to better understand your use of our services. In particular, we provide a limited amount of your information (such as registration date and certain personal information such as your email address) to Intercom, Inc. ("Intercom") and use Intercom to collect data for analytical purposes when you visit our website or use our product.

As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship through cookies and similar technologies to improve our service to you. For more information on Intercom's use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy.

We may also use Intercom as a means of communication, either through email or through messages in our products. The Intercom Messenger Apps and Apps in Inbox products may also give you access to other third party applications, such as Stripe. You should consult the privacy notices of these third parties for more information about their use of your personal data. As part of our service agreements, Intercom collects publicly available contact and social information about you, such as your email address, gender, company, job title, photos, website URLs, social network identifiers, and physical addresses, in order to enhance your user experience. This collection is subject to your consent.

For more information about Intercom's privacy practices, please visit https://www.intercom.com/terms-and-policies#privacy.

Intercom's services are governed by Intercom's Terms of Service, which can be found at https://www.intercom.com/terms-and-policies#terms. If you do not wish to have this information collected by or submitted to Intercom, please contact us.

In the course of our dealings with you, you may be asked, with your consent, to leave your contact information (name, email and telephone number) in order to fulfill a contact request. Without this information or the creation of an account on our site, you remain anonymous.

If you do not wish to be contacted again, or have not specified a consent to receive promotional offers or a newsletter : your information is not kept.

Identified users of the chatbot can access their data at any time (portability principle) and request the deletion of this data (right to be forgotten). To exercise this right, you just have to write to us directly in the intercom messaging system or to contact@physio-assist.com or to :

Physio-Assist, 31 parc du Golf - 13100 Aix-en-Provence - France.

The cookies used by the Intercom messaging service are said to be "first-party" and assigned to the domain of our site. We take the confidentiality and protection of your data very seriously and these cookies cannot be read on other sites or by other companies using the same Intercom service.

Below are the cookies used by the Intercom chatbot, their purpose, duration and description:

Creating a simeoxconsult.com account

The purpose of creating an account on the www.simeoxconsult.com platform is to access the Simeox medical device distance learning service or to request a quote.

Your account access and delivery information will not be used for commercial purposes without your consent. Only a voluntary subscription to our newsletter allows us to send you promotional or informational emails other than those resulting from the purchase of a good or a quote request.

Embedded content from other sites

Articles or pages on this site may include embedded content (e.g. videos, images, articles). Embedded content from other sites behaves in the same way as if the visitor were on that other site. In other words, a "Youtube" video viewed on our site counts as a viewing on the original platform.

These websites may collect data about you, use cookies, embed third-party tracking tools, and track your interactions with these embedded contents if you have an account logged on to their website.

Setting up your browser software

You can configure your browser software so that cookies are stored in your terminal or, on the contrary, that they are rejected, either systematically or according to their sender. You can also configure your browser software so that you are offered the option of accepting or rejecting cookies from time to time, before a cookie is likely to be stored in your terminal.

How to exercise your choices, depending on the browser you are using?

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes regarding cookies.

• For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
• For Safari™: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
• For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
• For Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
• For Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html